Health and Kind deals with things that matter deeply: your health, your family, your feelings. Here is exactly how we protect you.
Kind Mind is an AI, not a person, and not a doctor or therapist
The safety layer works in English only. The instant keyword check, the classifier's instructions and all of our test cases have been built and tested in English only. We have not verified that crisis language in another language is recognized the same way. If you are writing in a language other than English, lean on your local crisis line or emergency number directly if you are ever in doubt. Transparency report
Always use a licensed professional for these needs
Diagnose medical conditions
Instead: See your doctor
Prescribe or recommend medications or dosages
Instead: Speak to a licensed doctor
Provide legally binding advice
Instead: Contact a qualified legal professional
Replace a licensed therapist or counselor
Instead: Use Find Help’s guidance to look for one near you
Access your medical records
Instead: Share only what you choose to share
Guarantee outcomes or recovery
Instead: Health and Kind supports. It does not cure
Health and Kind is not a medical service and not a substitute for professional medical, psychological, or legal advice. If you are experiencing a medical emergency, call your local emergency number immediately.
Your data is never our product
Account chat saving is paused. Conversations are saved in your browser only. To write each reply, your messages and any included context are sent to our AI provider, Anthropic. Our production organization has 30-day default retention enabled, checked on 7 October 2026. Its policy allows longer retention for safety review, legal requirements, certain features and account agreements. Zero data retention is not enabled. What that means.
Usage-cap records, anonymous reply counts, and exchanges you explicitly share as product feedback. An account adds your sign-in and profile details. Account chat saving is paused. We do not store your conversations by default. Messages are processed by our AI provider to write replies, and text you choose to share as product feedback is kept. Signing in does not upload browser chats or sync them to other devices.
What is saved in this browser can be deleted from this browser on the What Kind Mind remembers page. Clearing browser data does not delete information previously saved with our service. Account saving and account-chat controls are paused. For questions about previously saved data or whole-account deletion, write to contact@kindnesscommunityfoundation.com. There is no self-service whole-account deletion yet. The privacy policy explains deletion records and provider-retention limits.
We do not sell your data and we do not sell ads. The code of this site loads no analytics or advertising script.
The site uses HTTPS. Supabase handles sign-in using the PKCE flow. These measures do not make server-stored chats end-to-end encrypted.
This is a plan, not something in place. We have no verified helpers yet, and Find Help is guidance only for now.
The plan: identity verification, a check against the relevant licensing or professional body register in their country, and background checks before anyone appears on Find Help.
The plan: identity verification and a background check appropriate to their country, plus references.
The plan: a Health and Kind training program, identity verification, and a background check before anyone goes live as a listener.
Crisis lines for your country. Health and Kind is not a crisis service.
Transparency report
How the safety classifier works, our own test results, and the limitations, in plain language.
System status
Known problems, and how to report one. This page is updated by hand.
Report a security issue
Found a vulnerability? Email us directly, or see /.well-known/security.txt for the formal disclosure contact.
We are built by people who believe everyone deserves access to kind, thoughtful support. If you ever have concerns about safety, privacy, or how we operate, write to contact@kindnesscommunityfoundation.com.