Safety, in the open
Health and Kind deals with things that matter deeply, your health, your family, your feelings. Here is exactly how we protect you.
What Kind AI can do
Kind AI is a compassionate guide, not a doctor or therapist
- Listen without judgment and provide emotional support, 24 hours a day
- Help you understand your feelings and identify what kind of support you need
- Give general guidance on how to evaluate and find a doctor, therapist, or carer near you
- Provide general guidance on child care, sleep, nutrition, and family wellbeing
- Walk you through resources available in the Health and Kind ecosystem
- Recognise crisis language and immediately surface crisis resources for your region
- Track your wellness trends and personalise conversations based on your recent check-ins
What Kind AI cannot do
Always use a licensed professional for these needs
Diagnose medical conditions
Instead: See your doctor
Prescribe or recommend medications or dosages
Instead: Speak to a licensed doctor
Provide legally binding advice
Instead: Contact a qualified legal professional
Replace a licensed therapist or counsellor
Instead: Use Find Help’s guidance to look for one near you
Access your medical records
Instead: Share only what you choose to share
Guarantee outcomes or recovery
Instead: Health and Kind supports, it does not cure
Health and Kind is a support and signposting service, not a substitute for professional medical, psychological, or legal advice. If you are experiencing a medical emergency, call your local emergency number immediately.
Your privacy
Your data is never our product
Conversations are private
Your chat history is never sold to third parties, never used for advertising, and never shared without your explicit consent.
You control your data
Email us and we will delete your account and its data — there is no automatic self-service deletion yet, and we would rather say so than show a button that does nothing.
No profiling for profit
We do not sell ads or run a data business. Your data is used to improve your experience, not to build a marketing profile.
Secure by design
All data is transmitted over HTTPS. Authentication is handled by Supabase with PKCE, industry-standard secure flows.
How we will vet helpers
We have no verified helpers yet. Find Help is guidance only for now — here is the verification standard every real listing will have to meet before it goes live.
Doctors & Therapists
The plan: identity verification, a check against the relevant licensing or professional body register in their country, and background checks before anyone appears on Find Help.
Nannies & Caregivers
The plan: identity verification and a background check appropriate to their country (for example a DBS check in the UK, a background check service in the US), plus references.
Trained Listeners & Volunteers
The plan: a Health and Kind training programme, identity verification, and a background check before anyone goes live as a listener.
If you need immediate help
These services are always free and available 24/7
Transparency report
How the safety classifier works, our own test results, and the limitations, in plain language.
System status
What's operational right now, and an honest note on how this page is currently updated.
Report a security issue
Found a vulnerability? Email us directly, or see /.well-known/security.txt for the formal disclosure contact.
Health and Kind is on your side
We are built by people who believe everyone deserves access to kind, thoughtful support. If you ever have concerns about safety, privacy, or how we operate, please reach out.